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Fort Sam Houston ISD

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Technology

 

 

District Technology Resources

Welcome to the FSHISD Technology hub. Whether you are troubleshooting a student device, looking for ways to keep your child safe online, or reviewing district safety policies, we have consolidated our resources to help you find what you need quickly.

Please select from our three main resource areas.

Policies, Forms & Compliance:

Find required technology forms and legal documentation here. Access the Student Responsible Use Agreement (RUA) & Chromebook Agreement Form, view the campus Wi-Fi access policy, read our district Internet Safety Plan, and browse the Approved Software Library.

Student Devices (Chromebooks):

Access everything regarding our 1:1 Chromebook program (Grades 6–12) and Chromebook carts (Grades K–5). This includes device care guidelines, repair costs, and instructions for reporting a broken or malfunctioning device.

Parent Safety & Digital Citizenship:

Explore the tools we use to keep students safe on the internet, learn how to access your parent GoGuardian account, and view our district-wide digital citizenship curriculum and online safety resources.

  • Submit a Tech Support Ticket

    The FSHISD Technology Helpdesk offers expert, highly skilled assistance for all technical issues. Whether you need help over the phone, via a ticket, through email, or via remote video conferencing, our dedicated technicians provide top-tier support during regular school hours to keep your technology running smoothly.

    How to Submit a Tech Ticket

    • Students & Staff Members: Log into Incident IQ via your staff launchpad. Use your full district email address and password to submit your request.

    • Parents: Submit a ticket through our Incident IQ platform to report device, login, or software issues. Use the credentials you  provided during registration to log in and guide you through the process.

    enlightenedPriority Note: Tickets are generally processed in the order received. Critical system outages or emergencies impacting classrooms and large numbers of users will take immediate priority to minimize disruption.

  • Pay on MySchoolBucks

    Damage Costs

    • Fort Sam Houston Elementary (K-5) Damage Costs (Devices remain in classroom carts throughout the day.)
      • Deliberate damage including but not limited to: scratches, cracks, and damage to the keyboard or sides from student misuse: $30 repair fee & administrative action
      • Theft, loss, or catastrophic damage of the device beyond repair: $350
    • Robert G. Cole Middle/ High School (6-12) Damage Costs (Devices are issued to the student and travel to school from home.)
      • Incidental damage including but not limited to: cracks, scratches, damage to keyboard, sides, or the mousepad: $30 repair fee
      • Loss or significant damage to Chromebook charger: $25
      • Deliberate damage such as cracks, scratches, damage to keyboard, sides, or the mousepad: $30 repair fee & administrative action
      • Theft or loss of device or catastrophic damage of the device beyond repair: $350